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MAXEL International Shipping Policy‌

MAXEL  ensures efficient worldwide distribution through our partnered carriers (DHL, Jieli Consolidation Shipping etc.)   All orders undergo quality verification within ‌12 business hours‌ post-payment, excluding weekends and observed holidays. Delivery timelines are regionally segmented from 4-15business days worldwide.

Contractual Terms‌

- Cost Allocation‌:    Buyer responsible for customs duties

- Risk Transfer‌: Title and liability pass to the buyer upon carrier handover. MAXEL disclaims responsibility for delays attributable to customs inspections, force majeure, or incorrect recipient information.

- Prohibited Items‌: Lithium batteries, aerosols, and select electronics are excluded from certain jurisdictions per IATA/IMDG regulations.

- Notice‌: Tracking numbers update within 12 hours of dispatch.

About JieLi Consolidation Shipping

Consolidation shipping is a cost-effective logistics solution that combines multiple small shipments into a single container. This method reduces transportation costs by optimizing cargo space, ideal for e-commerce sellers or individuals shipping goods internationally.

Multiple orders shipped to a consolidation warehouse in China, then dispatched internationally as a single package"

Freight calculated based on total package weight/destination; Transit time: 7-15 business days after consolidation ‌

For countries/regions where JieLi Shipping is unavailable, DHL will be automatically selected as the default carrier.

MAXEL  Shop Policy

1. Order Processing

  • Confirmation: Orders are confirmed via email within 12 business hours of placement.
  • Processing Time: Standard orders ship within 1-3 business days (excludes weekends/holidays).
  • Cancellation: Requests must be submitted before shipment via email to : sales@maxelfishing.com

2. Payment & Security

  • Accepted Methods:  PayPal ,Bank Transfer
  • Currency: All prices displayed in USD.
  • Fraud Protection: Automated verification system with manual review for flagged transactions.

3. Shipping & Delivery

  • Global Coverage: Tracked shipping via DHL (5-10 business days).
  • Customs Fees: Buyer responsibility in destination countries.
  • Tracking: Real-time updates provided via email/SMS upon dispatch.

4. Returns & Refunds

  • Timeframe: 30 days from delivery date.
  • Condition: Unworn items with tags, original packaging, and receipt.
  • Process: Initiate via online portal; prepaid return labels issued upon approval.

Payment Methods at MAXEL‌

We offer secure and flexible payment options to ensure a smooth shopping experience.

Accepted Methods:‌

PayPal‌: Fast, encrypted transactions with buyer protection.

Bank Transfer‌: Direct payments via SWIFT/IBAN (details provided at checkout).

To prioritize cost efficiency and international compliance, we currently do not accept credit card payments.

For any payment-related inquiries, contact our support team at sales@maxelfishing.com . We continuously evaluate our payment solutions to enhance your experience.

MAXEL Global Retail Policy‌

Direct-to-Consumer Apparel Sales‌

Our online shop exclusively sells MAXEL apparel products to individual customers worldwide.

Agent Protection Commitment‌

To safeguard our authorized partners:

  • Non-apparel products & bulk orders must be purchased through official agents
  • If you can't locate an agent or find a product, please contact our customer service at sales@maxelfishing.com  with your location and product request. We'll promptly assist with agent referrals or alternative solutions.